Refund Policy

At NORDIC IPTV HUB, we are committed to providing our customers with the best possible IPTV streaming experience. We understand that sometimes things don't work out as expected, and we want to make sure our refund process is clear, fair, and straightforward.

This Refund Policy outlines the conditions under which you may be eligible for a refund of your IPTV subscription fees. By purchasing our services, you agree to the terms outlined in this policy.

We offer a 7-day money-back guarantee on all new IPTV subscriptions. If you are not completely satisfied with our service within the first 7 days of your subscription, you may request a full refund.

You may be eligible for a refund under the following circumstances:

• Technical issues that prevent you from accessing our IPTV service, which our support team is unable to resolve within 48 hours of notification.
• Service outage affecting your region for more than 24 consecutive hours.
• If the channels or content advertised on our website are not available as described.
• If you experience consistent buffering or quality issues that cannot be resolved by our technical team.

Please note that the following circumstances are generally not eligible for refunds:

• Change of mind after the 7-day money-back guarantee period has expired.
• Inability to use the service due to inadequate internet speed or connectivity issues on your end.
• Incompatibility with your device after installation guides have been provided.
• Issues related to account sharing or violation of our terms of service.

To request a refund, please follow these steps:

• Contact our customer support team via email at contactnordict@gmail.com or through WhatsApp at +212649075366.
• Provide your subscription details, including the email address used for purchase and your username.
• Clearly state the reason for your refund request and provide any relevant screenshots or evidence of the issue you're experiencing.
• Our support team will review your request and may ask for additional information or troubleshooting steps to resolve the issue.
• If your refund is approved, it will be processed within 5-7 business days and returned to your original payment method.

In some cases, we may offer a partial refund instead of a full refund. Partial refunds may be considered in the following situations:

• If you've used the service for a portion of your subscription period before encountering issues.
• If only specific features or channels are affected by technical problems.
• If the issue is resolved but caused significant inconvenience during your subscription period.

The amount of any partial refund will be determined on a case-by-case basis, considering factors such as the duration of service disruption and the nature of the issue.

Refunds will be issued using the same payment method used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account after it has been processed.

If the original payment method is no longer available, we may offer an alternative refund method or account credit at our discretion.